**IMPORTANT NOTICE FOR ALL ACER WARRANTY/INSURANCE CLAIMS**
If you are looking to lodge an ACER warranty and/or insurance claim, please call the following number and quote your device number (located at the bottom of your child’s laptop).
1300 365 100
If you are looking to lodge a Dell ProSupport Plus claim, please call this number:
1300 662 467
I have read the Combined Financial Services Guide and Product Disclosure Statement (FSG/PDS).
Acer Accidental Damage Protection Insurance and Acer Accidental Damage, Accidental Loss and Theft Protection Insurance is issued by Virginia Surety Company, Inc ABN 63 080 339 957 AFSL 245579 (VSC) In issuing this insurance “IP Partners 95 156 343 136” are appointed as an authorised Distributor of VSC. This website contains factual information only and does not take into account your personal financial circumstances. Please consider the relevant Product Disclosure Statement (PDS) available on our website before making a decision to purchase the product.
Underdale High School does not cover users for accidental damage, loss, theft or damage due to fire, at any time. The school is not responsible for the loss of an unattended laptop from an unsecured location, at school or otherwise. Parents are encouraged to seek advice from their insurance providers regarding insurance cover. Optional insurance can be purchased with your device on the portal.
If a laptop is lost or found, it must be reported and/or returned immediately to the schools’ ICT Helpdesk.
If a laptop is damaged in any way it should be reported to the schools’ ICT Helpdesk immediately.
It is the users’ responsibility to report lost or stolen laptops to the nearest police station to obtain a crime report number.